Return and Refund Policy
At UNU General Trading, your satisfaction is our top priority. We want you to feel confident and happy with every purchase you make from us. But we understand that sometimes, things might not work out exactly as planned. Whether it’s the wrong size, a change of heart, or something else entirely, we’re here to make the return and refund process as smooth and hassle-free as possible.
Eligibility for Returns
We believe in simplicity and fairness when it comes to returns. Here’s what you need to know:
- Time Frame: You have a full 15 days from the day you receive your item to initiate a return. We want to give you enough time to decide if your purchase is perfect for you.
- Condition Requirements: For a return to be accepted, the item should be in the same pristine condition as when you received it. This means:
- Unworn and Unused: The item should show no signs of wear or use.
- Tags Attached: All original tags should still be attached.
- Original Packaging: The product must be returned in its original packaging, just as you received it.
Items Not Eligible for Return:
Items that do not meet the “Eligibility for Returns” requirements are not eligible for return. This also includes:
- Custom-Made Products: Items created based on your specific choices.
- Promotional Stock: Items offered at a discount as part of a promotion or due to limited availability.
If you’re unsure whether your item qualifies for a return, please reach out to us. We’re here to assist!
How to Initiate a Return
Starting a return is easy, and we’re here to guide you through each step:
- Contact Us: The first step is to get in touch with our customer service team. You can reach us by email at info@unutextile.com or via WhatsApp at +971501568688 | +971 50 992 8388 | +971 502168688 | +971569842183. Let us know what you’d like to return, and we’ll assist you from there.
- Prepare Your Package: Once your return is approved, carefully pack your item. Please use the original packaging if possible, and include the receipt or proof of purchase. This helps us process your return more efficiently.
- Ship It Back: We’ll provide you with a return shipping label and instructions on how to send your package back to us. It’s important to wait for our approval before sending anything back, as we cannot accept unauthorised returns.
Damaged or Incorrect Items
We take great care in packing and shipping your orders, but we know that accidents can happen. If your item arrives damaged, defective, or if you receive the wrong product, we’re deeply sorry for the inconvenience. Here’s what to do:
- Immediate Action: Please contact us within 48 hours of receiving your order. You can reach us at info@unutextile.com or via WhatsApp +971501568688 | +971 50 992 8388 | +971 502168688 | +971569842183. We’ll make it right by arranging for a replacement or issuing a full refund at no additional cost to you.
- Refunds: We understand that waiting for a refund can be frustrating, so we aim to process everything as quickly as possible. Here’s how our refund process works:
- Return Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. This typically takes a few days.
- Refund Approval: If your return is approved, we’ll notify you right away.
- Processing the Refund: Your refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the item was defective or incorrect.
- Refund Timeline: While we process refunds promptly, please keep in mind that it might take some additional time for your bank or Credit Card Company to process and post the refund to your account. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@unutextile.com, and we’ll look into it for you.
Exchanges
We currently do not offer direct exchanges. However, if you need a different size, colour, or a completely different item, we are here to assist you. Simply return the product within the specified return period, and once your return is processed, you can place a new order for the item you desire. Our team is dedicated to helping you find the perfect fabric or outfit that meets your needs, ensuring a seamless shopping experience with us. For any further assistance, please contact our customer support team.
Order Cancellations:
We get it—sometimes, you might change your mind right after placing an order. If that happens, you can cancel your order before it is shipped. Once your order has shipped, we can’t cancel it.
We aim to process and dispatch your orders as quickly as possible:
Orders Received before 12 PM: These will be dispatched on the same day, as our courier collection is scheduled for 3 PM daily.
Orders Received after 12 PM: These will be dispatched the next business day.
If you need to cancel an order, please let us know as soon as possible. Cancellations can only be accommodated if requested before the order has been dispatched. Once the order has shipped, you can proceed with a return according to our standard return policy.
Contact Us:
If you have any questions, concerns, or need assistance with your return or refund, we’re just a message away:
WhatsApp: +971501568688 | +971 50 992 8388 | +971 502168688 | +971569842183
Email: info@unutextile.com
Thank you for choosing UNU General Trading. We’re committed to making your shopping experience as seamless and enjoyable as possible. You can shop with confidence, knowing that we’re here to support you every step of the way!
Contacts
-
UNU TEXTILE Manufacturing L.L.C
Umm Al Dearaa, Shed A2 Plot No, 1827
Umm Al Quwain. - info@unutextile.com
- (+01) 1234 567 890
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Contacts
-
UNU General Trading L.L.C
Umm Al Dearaa, Shed A2 Plot No, 1827
Umm Al Quwain. - info@unutextile.com
- 097150 15 68688